IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a kmodesty E-Gift Card. Kmodesty does not issue store credit for the original shipping charges.
All sale items are considered Final Sale and cannot be returned for store credit.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Online Returns Policy
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, and accessories are non-returnable.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- All returns are refunded via store credit in the form of a Kmodesty E-Gift Card.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Thank you so much for shopping with us!